Frequently Asked Question's

Are the Care Workers trained?

Yes. They undertake induction training and are assessed for competency before they undertake care work. They also have a comprehensive programme of training which includes Emergency First Aid, Health and Safety, Manual Handling, Protection of Vulnerable Adults and Administration of Medication.

How would you ensure my safety and protection?

All care workers and administrative personnel undergo a rigorous recruitment procedure which includes two satisfactory and verified references, employment history check, identity check, criminal records check and check against the protection of vulnerable adults list. We maintain confidentiality of all information relating to you and all aspects of your care.

Will the agreed time of my visits be the same everyday?

Yes. However, you need to be aware that we have a leeway of 15 minutes in case of travel problems and emergencies with other clients. If the visit is going to be delayed for more than 15 minutes you will be informed.

How would I know the caller is a genuine worker from your company?

You will be given the name of the care worker in advance of the first visit. The care worker will be wearing a uniform with clear marking of A.C.C.E.S.S 2016 Ltd. They also carry an identity card bearing their photograph and name on it. If in doubt, you can ring the number on the identity card and speak to an On Call staff member to verify the caller.     

If I am unhappy with any aspect of my care, what can I do?

We welcome comments from our service users and view this as an opportunity to improve our services. You will be given a service user guide which explains the procedure of bringing your concerns to us. We shall deal with your concerns promptly to your satisfaction.     

Will I have a say in the care I need?

Yes. All care plans are written with the express agreement of the service user and/or service users representative.

Will the care workers perform care tasks which I can do for myself?

No. We foster and promote independence, choice, privacy, dignity and confidentiality of all our clients.   

How can I verify that your company provides quality care?

You can view some of our testimonials on this site and also view our latest inspection reports from the Care Quality Commission. Or you can alternatively log on to www.cqc.org.uk to view our last inspection report.

For more information on the care and services we can provide for you, please contact us by any of the methods below.